Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Administration Customer Service
Why is it important to manage difficult customers positively?Customer care is a delicate issue, and it is also an issue that many customer care personnel must deal with under extremely trying circumstances and tight time frames.On the one hand, company policies must be followed; on the other hand, customers demand service and information.Whether it is a telephone or face-to-face interaction, you n...
Provider: BEYONDWORDS TRAINING PTE. LTD.
Administration Personal Development
Why is it important to manage your time and stress effectively?You play many roles in today's workplace - fulfill your job responsibilities, support the manager and team, and maintain working relationships.Managing time effectively to fit in all these roles can be a challenge to you. On top of that, you have to maintain the right attitude and poise while facing these challenges.Very often, poor ti...
Administration
What is the challenge in translating logical thinking into clear business writing?Do you experience writer's block sometimes when you are writing long or complex messages? Do you feel that there are too many issues to sort out and present in the written message?The main challenge in translating logical thinking into clear business writing is the warring of mental processes in the writer's mind.To ...
Why is it important to use email properly?Electronic communication requires careful handling to ensure goodwill and clear communication. Email can increase our productivity, but it can also create delays or conflict.Here are some examples of how email, if not used properly, can work against us.A vaguely written message will require further clarifying. When a reader does not know what to do, there ...
Why are these skills important?As a secretary or administrative professional, you are expected to play many roles in today’s workplace.You are expected to streamline office procedures, strengthen working relationships, and support the boss and other colleagues. And you must maintain the right attitude and poise while facing these challenges.This workshop discusses these common expectations and q...
What are the main challenges of minute-writing?As a minute-writer, you need to listen carefully to discussions, record relevant points, and present that information in an accurate, clear, concise and useful format.During the meeting, you need to listen actively for important points to record. You must know the difference between the relevant and the irrelevant, plus differentiate between the nice-...
Why is it important to craft a good response to complaints?Not all unhappy customers complain, but when they do, you should take that as an opportunity to put things right and repair the relationship.Customers may be unhappy when they perceive that a policy puts them at a disadvantage. Or the customer may be asking you to make an exception to a policy, which is beyond your authority to do.In other...
What are the main problems with using Singlish at the workplace?Although Singlish can be fun and bonding, it presents its own set of problems. The user of Singlish may be perceived as unprofessional or incompetent. This may not be an accurate assessment, but people do judge us by the way we use English at the workplace.What do you gain from this two-day workshop?This workshop highlights the argume...